:root {
  --page: #f4f5f4;
  --surface: #ffffff;
  --surface-subtle: #eef2f4;
  --msg-staff-bg: #d7eadc;
  --msg-staff-bar: #7eae8c;
  --msg-customer-bg: #d4e4f4;
  --msg-customer-bar: #5a88b0;
  --msg-note-bg: #fff3a3;
  --msg-note-border: #e6c84a;
  --text: #233d51;
  --text-secondary: #35586e;
  --text-muted: #768c98;
  --border: #dee0de;
  --border-strong: #c5d0d7;
  --action: #233d51;
  --action-hover: #35586e;
  --action-selected: #233d51;
  --danger: #ce3031;
  --warning: #7a5b08;
  --warning-bg: #fff4d6;
  --success: #2e7d32;
  --focus: #9bb3c2;
  --backdrop: rgba(35, 61, 81, 0.28);
  --shadow-float: 0 8px 20px rgba(35, 61, 81, 0.16);
  --crimson: #ce3031;
  --slate: #768c98;
  --gray: #dee0de;
  --dark-blue: #233d51;
  --green: #2e7d32;
  --navy: var(--action);
  --navy-light: var(--action-hover);
  --card: var(--surface);
  --ink: var(--text);
  --muted: var(--text-muted);
  --line: var(--border);
  --soft-blue: var(--surface-subtle);
  --soft-danger: #fcebec;
  --font-main: "Raleway", "Segoe UI", Arial, sans-serif;
  --fs-title: 24px;
  --fs-section: 16px;
  --fs-body: 14px;
  --fs-label: 13px;
  --fs-meta: 12px;
  --space-1: 4px;
  --space-2: 8px;
  --space-3: 12px;
  --space-4: 16px;
  --space-5: 24px;
  --space-6: 32px;
  --space: 12px;
  --radius: 8px;
  --radius-overlay: 8px;
  --control-h: 36px;
  --z-page-pop: 20;
  --z-drawer: 30;
  --z-drawer-child: 35;
  --z-dialog: 40;
  --z-dialog-child: 45;
  --z-compose: 50;
  --z-compose-child: 55;
  --priority-low-bg: #fff4d6;
  --priority-low-fg: #7a5b08;
  --priority-normal-bg: #eef2f4;
  --priority-normal-fg: #35586e;
  --priority-high-bg: #fcebec;
  --priority-high-fg: #a42627;
  --priority-critical-bg: #f4e4e5;
  --priority-critical-fg: #6b1214;
}

body.ui-scroll-lock { overflow: hidden; }

.btn, .navy-button, .ghost-button, .danger-button, .btn-tertiary, .btn-danger-quiet {
  box-sizing: border-box;
  height: var(--control-h);
  min-height: var(--control-h);
  padding: 0 12px;
  border-radius: var(--radius);
  font-size: 13px;
  font-weight: 600;
  line-height: 1;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 6px;
  text-decoration: none;
  border: 1px solid var(--border);
  cursor: pointer;
  font-family: inherit;
  flex: 0 0 auto;
}
.btn-row {
  display: flex;
  align-items: center;
  gap: 8px;
  flex-wrap: wrap;
}
.page-title-row {
  display: flex;
  align-items: center;
  gap: 10px;
  flex-wrap: wrap;
  margin: 0 0 12px;
}
.page-title-row h2 { margin: 0; line-height: 1.2; }
.page-title-row .page-count { color: var(--text-muted); font-size: 13px; }
.page-title-row .btn-row { margin-left: auto; }
.control-row { align-items: flex-end; }
.queue-toolbar.control-row { align-items: flex-end; }
.control-row .btn-row { flex-wrap: nowrap; }
.table-actions { width: 1%; text-align: right; vertical-align: middle; }
.table-actions .btn-row { justify-content: flex-end; flex-wrap: nowrap; white-space: nowrap; }
.btn:focus-visible, .navy-button:focus-visible, .ghost-button:focus-visible, .danger-button:focus-visible, .btn-danger-quiet:focus-visible {
  outline: 2px solid var(--focus);
  outline-offset: 1px;
}
.btn:disabled, .navy-button:disabled, .ghost-button:disabled, .danger-button:disabled, .btn-danger-quiet:disabled {
  opacity: 0.5;
  cursor: not-allowed;
}
.btn-primary, .navy-button {
  background: var(--action);
  color: #fff;
  border-color: var(--action);
}
.btn-primary:hover, .navy-button:hover {
  background: var(--action-hover);
  border-color: var(--action-hover);
}
.btn-primary:active, .navy-button:active { filter: brightness(0.95); }
.btn-secondary, .ghost-button {
  background: var(--surface);
  color: var(--text);
  border-color: var(--border);
}
.btn-secondary:hover, .ghost-button:hover { background: var(--surface-subtle); }
.btn-tertiary, .text-link {
  background: none;
  border-color: transparent;
  color: var(--action);
  min-height: var(--control-h);
  padding: 0 8px;
  font-weight: 600;
}
.btn-tertiary:hover, .text-link:hover { text-decoration: underline; }
.btn-danger, .danger-button {
  background: var(--danger);
  color: #fff;
  border-color: var(--danger);
}
.btn-danger:hover, .danger-button:hover { filter: brightness(0.92); }
.btn-danger-quiet {
  background: var(--surface);
  color: var(--danger);
  border-color: #e3a2a3;
}
.btn-danger-quiet:hover {
  background: var(--soft-danger);
  border-color: var(--danger);
}

.field { margin-bottom: var(--space-3); }
.field:last-child { margin-bottom: 0; }
.field label, .req {
  display: block;
  font-weight: 650;
  font-size: var(--fs-label);
  color: var(--text);
  margin-bottom: var(--space-1);
}
.req::after { content: " *"; color: var(--danger); font-weight: 700; }
.field.has-error input,
.field.has-error textarea,
.field.has-error select,
.field.has-error .ui-combo-input {
  border-color: var(--danger);
}
.field input:not([type]),
.field input[type=text],
.field input[type=email],
.field input[type=search],
.field input[type=date],
.field input[type=number],
.field input[type=password],
.field textarea,
.field select {
  width: 100%;
  box-sizing: border-box;
  min-height: var(--control-h);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  padding: 7px 10px;
  background: var(--surface);
  color: var(--text);
}
.field select,
.field input[type=date] {
  height: var(--control-h);
  padding-top: 0;
  padding-bottom: 0;
}
.control-row select,
.rep-toolbar select {
  -webkit-appearance: none;
  appearance: none;
  background-image: url("data:image/svg+xml;utf8,<svg xmlns='http://www.w3.org/2000/svg' width='10' height='6' viewBox='0 0 10 6'><path fill='%23768c98' d='M0 0l5 6 5-6z'/></svg>");
  background-repeat: no-repeat;
  background-position: right 10px center;
  background-size: 10px 6px;
  padding-right: 28px;
}
.field textarea { min-height: 96px; resize: vertical; }
.field input:focus, .field textarea:focus, .field select:focus,
.ui-combo-input:focus {
  outline: 2px solid var(--focus);
  border-color: var(--action);
}
.field input[aria-invalid="true"], .field textarea[aria-invalid="true"] { border-color: var(--danger); }
.queue-toolbar select, .bulk-bar select, .ticket-facts select, .fact-item select {
  width: auto;
  min-width: 140px;
  box-sizing: border-box;
  height: var(--control-h);
  min-height: var(--control-h);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  padding: 0 10px;
  background: var(--surface);
}

h2 { font-size: var(--fs-title); font-weight: 650; line-height: 1.25; color: var(--text); }
h3, .section-title { font-size: var(--fs-section); font-weight: 650; color: var(--text); }

.table-wrap { overflow-x: auto; }
table { width: 100%; border-collapse: collapse; }
th, td {
  text-align: left;
  padding: 8px 12px;
  border-bottom: 1px solid var(--border);
  font-size: 13px;
  vertical-align: middle;
}
th {
  height: 40px;
  color: var(--text-muted);
  font-size: 12px;
  font-weight: 650;
  text-transform: none;
  letter-spacing: 0;
  background: var(--surface-subtle);
  border-bottom: 2px solid var(--border);
}
tbody tr[data-id], tbody tr[data-company] { cursor: pointer; height: 48px; }
tbody tr[data-id]:hover, tbody tr[data-company]:hover { background: var(--surface-subtle); }
tbody tr.unread .t-title, tbody tr.unread .t-num { font-weight: 700; }

.badge {
  display: inline-block;
  border-radius: 10px;
  padding: 1px 7px;
  font-size: 11px;
  border: 1px solid;
  font-weight: 650;
  line-height: 18px;
}
.p-Low { background: var(--priority-low-bg); color: var(--priority-low-fg); border-color: #e2c56a; }
.p-Normal { background: var(--priority-normal-bg); color: var(--priority-normal-fg); border-color: var(--border-strong); }
.p-High { background: var(--priority-high-bg); color: var(--priority-high-fg); border-color: #e3a2a3; }
.p-Critical { background: var(--priority-critical-bg); color: var(--priority-critical-fg); border-color: #8f1e22; }

.empty, .ui-empty {
  color: var(--text-muted);
  padding: 16px 8px;
  text-align: center;
  font-size: 14px;
}

.pop-panel {
  position: absolute;
  z-index: var(--z-page-pop);
  top: calc(100% + 6px);
  left: 0;
  width: max-content;
  min-width: 160px;
  max-width: 320px;
  max-height: 360px;
  overflow: auto;
  background: var(--surface);
  border: 1px solid var(--border);
  border-radius: var(--radius-overlay);
  box-shadow: var(--shadow-float);
  padding: 12px;
}

.ui-combo { position: relative; width: 100%; }
.ui-combo-input {
  width: 100%;
  min-height: var(--control-h);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  padding: 7px 10px;
  background: var(--surface);
  font: inherit;
  font-size: 14px;
}
.ui-combo-list {
  position: fixed;
  min-width: 160px;
  max-width: 360px;
  max-height: 320px;
  overflow: auto;
  background: var(--surface);
  border: 1px solid var(--border);
  border-radius: var(--radius-overlay);
  box-shadow: var(--shadow-float);
  padding: 4px 0;
}
.ui-combo-option {
  display: block;
  width: 100%;
  text-align: left;
  border: 0;
  background: #fff;
  min-height: 44px;
  padding: 8px 12px;
  cursor: pointer;
  font: inherit;
}
.ui-combo-option:hover, .ui-combo-option[aria-selected="true"] { background: var(--surface-subtle); }
.ui-combo-option .ui-combo-label { display: block; font-size: 14px; font-weight: 650; color: var(--text); }
.ui-combo-option.ui-combo-create {
  border-top: 1px solid var(--border);
  font-weight: 650;
  color: var(--action);
}
.ui-combo-option.ui-combo-create .ui-combo-label { color: var(--action); font-weight: 650; }
.page-plain { padding: 0 0 8px; }
.draft-status { font-size: 13px; color: var(--muted); }
.co-notes { white-space: pre-wrap; max-height: 9em; overflow: auto; font-size: 14px; line-height: 1.45; }
.ui-combo-empty { padding: 12px; font-size: 12px; color: var(--text-muted); }

.ui-menu {
  position: fixed;
  min-width: 160px;
  max-width: 240px;
  max-height: 280px;
  overflow: auto;
  background: var(--surface);
  border: 1px solid var(--border);
  border-radius: var(--radius-overlay);
  box-shadow: var(--shadow-float);
  padding: 4px 0;
}
.ui-menu-item {
  display: block;
  width: 100%;
  text-align: left;
  border: 0;
  background: transparent;
  min-height: 36px;
  padding: 0 12px;
  cursor: pointer;
  font: inherit;
  font-size: 13px;
  font-weight: 500;
  color: var(--text);
}
.ui-menu-item:hover, .ui-menu-item:focus {
  background: var(--surface-subtle);
  outline: none;
}
.ui-menu-item.is-danger { color: var(--danger); }

.ui-chips { display: flex; flex-wrap: wrap; gap: 8px; align-items: center; min-height: 28px; margin-bottom: 8px; }
.ui-chip {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  height: 24px;
  border: 1px solid var(--border);
  background: var(--surface);
  border-radius: 8px;
  padding: 0 8px;
  font-size: 12px;
  font-weight: 600;
}
.ui-chip button {
  border: 0;
  background: transparent;
  color: var(--text-muted);
  cursor: pointer;
  font-size: 16px;
  line-height: 1;
  padding: 0;
}
.ui-chip button:hover { color: var(--danger); }

.ui-drawer-root {
  position: fixed;
  inset: 0;
  display: flex;
  justify-content: flex-end;
}
.ui-drawer-root.hidden { display: none !important; }
.ui-drawer-backdrop { position: absolute; inset: 0; background: var(--backdrop); }
.ui-drawer {
  position: relative;
  width: 440px;
  max-width: 100%;
  height: 100%;
  background: var(--surface);
  border-left: 1px solid var(--border-strong);
  display: flex;
  flex-direction: column;
}
.ui-drawer-head {
  height: 56px;
  flex: 0 0 56px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  padding: 0 16px;
  border-bottom: 1px solid var(--border);
}
.ui-drawer-head h2 { margin: 0; font-size: 16px; }
.ui-drawer-body { flex: 1; overflow: auto; padding: 16px; }
.ui-drawer-foot {
  min-height: 56px;
  flex: 0 0 auto;
  display: flex;
  align-items: center;
  justify-content: flex-end;
  gap: 8px;
  padding: 8px 16px;
  border-top: 1px solid var(--border);
  background: var(--surface-subtle);
}
@media (max-width: 1099px) {
  .ui-drawer { width: 100%; }
}

.ui-dialog-root {
  position: fixed;
  inset: 0;
  display: flex;
  align-items: center;
  justify-content: center;
  padding: 24px;
}
.ui-dialog-backdrop { position: absolute; inset: 0; background: var(--backdrop); }
.ui-dialog {
  position: relative;
  width: min(440px, 100%);
  background: var(--surface);
  border: 1px solid var(--border);
  border-radius: var(--radius-overlay);
  box-shadow: var(--shadow-float);
  padding: 16px;
}
.ui-dialog h2 { margin: 0 0 12px; font-size: 16px; }
.ui-dialog .ui-dialog-body { font-size: 14px; margin-bottom: 16px; }
.ui-dialog .form-actions { display: flex; justify-content: flex-end; gap: 8px; margin-top: 16px; }

/* Fixed-size Link/Combine picker: dialog height does not track result count. */
.ui-dialog.ticket-picker-dialog {
  width: min(500px, 100%);
  height: min(500px, calc(100vh - 48px));
  max-height: calc(100vh - 48px);
  box-sizing: border-box;
  display: flex;
  flex-direction: column;
  padding: 16px;
}
.ui-dialog.ticket-picker-dialog > h2 {
  flex: 0 0 auto;
  margin: 0 0 12px;
}
.ui-dialog.ticket-picker-dialog .ui-dialog-body {
  flex: 1 1 auto;
  min-height: 0;
  margin-bottom: 0;
  display: flex;
  flex-direction: column;
}
.ui-dialog.ticket-picker-dialog .form-actions {
  flex: 0 0 auto;
  margin-top: 12px;
}
.ticket-picker {
  position: relative;
  display: flex;
  flex-direction: column;
  flex: 1 1 auto;
  min-height: 0;
}
.ticket-picker label { display: block; font-size: 12px; color: var(--muted); margin-bottom: 4px; flex: 0 0 auto; }
.ticket-picker-input {
  width: 100%; min-height: var(--control-h); box-sizing: border-box;
  border: 1px solid var(--border); border-radius: var(--radius);
  padding: 0 10px; font: inherit; background: #fff; color: var(--ink);
  flex: 0 0 auto;
}
.ticket-picker-input:focus { outline: 2px solid var(--navy); outline-offset: 1px; }
.ticket-picker-selected {
  flex: 0 0 auto;
  margin-top: 8px;
  min-height: var(--control-h);
  box-sizing: border-box;
  padding: 8px 10px;
  border: 1px solid transparent;
  border-radius: var(--radius);
  font-size: 13px;
  line-height: 1.3;
}
.ticket-picker-selected:not(.is-empty) {
  border-color: var(--border);
  background: var(--soft-blue, #eef3f7);
}
.ticket-picker-selected.is-empty { visibility: hidden; }
.ticket-picker-results {
  flex: 1 1 auto;
  min-height: 0;
  margin-top: 8px;
  border: 1px solid var(--border);
  border-radius: var(--radius);
  background: var(--surface);
  overflow-x: hidden;
  overflow-y: auto;
}
.ticket-picker-msg {
  padding: 10px;
  font-size: 13px;
  color: var(--muted);
}
.ticket-picker-option {
  display: block; width: 100%; text-align: left; border: 0; background: transparent;
  padding: 8px 10px; cursor: pointer; border-bottom: 1px solid var(--line, #e8ebe8);
  font: inherit; color: var(--ink);
}
.ticket-picker-option:last-child { border-bottom: 0; }
.ticket-picker-option:hover,
.ticket-picker-option.is-active { background: var(--soft-blue, #eef3f7); }
.ticket-picker-option.is-selected { background: var(--soft-blue, #eef3f7); box-shadow: inset 3px 0 0 var(--navy, #1f3a5f); }
.ticket-picker-num { font-weight: 650; display: block; font-size: 13px; }
.ticket-picker-title { display: block; font-size: 13px; color: var(--ink); }
.ticket-picker-sub { display: block; font-size: 12px; color: var(--muted); margin-top: 1px; }
.ticket-picker-wait {
  display: flex;
  align-items: center;
  gap: 8px;
  margin-top: 10px;
  font-size: 13px;
  color: var(--ink);
  flex: 0 0 auto;
}
.ticket-picker-wait input { margin: 0; }
.gl-issue-row { flex-wrap: wrap; gap: 4px 8px; }
.gitlab-block .sum-lab { margin-bottom: 4px; }

.find-ticket-panel {
  z-index: var(--z-page-pop);
  box-shadow: var(--shadow-float);
  border-radius: var(--radius-overlay);
}
.find-ticket-panel input[type=search] { min-height: var(--control-h); }
.find-ticket-results { max-height: 320px; }
.notify-list {
  z-index: var(--z-page-pop);
  max-height: 360px;
  box-shadow: var(--shadow-float);
  border-radius: var(--radius-overlay);
}
.account-menu .account-panel { z-index: var(--z-page-pop); box-shadow: var(--shadow-float); }
.compose-overlay { z-index: var(--z-compose); }
.preview-overlay { z-index: var(--z-dialog); }

.tickets-workspace {
  display: grid;
  grid-template-columns: 220px minmax(0, 1fr);
  gap: 16px;
  align-items: start;
}
.queue-rail {
  display: block;
  width: 220px;
  background: var(--page);
  border-right: 1px solid var(--border);
  padding: 0 0 12px;
  min-width: 0;
}
.queue-group {
  display: block;
  width: 100%;
}
.queue-group + .queue-group {
  margin-top: 8px;
  padding-top: 8px;
  border-top: 1px solid var(--border);
}
.queue-group-title {
  font-size: 11px;
  font-weight: 650;
  line-height: 1.3;
  letter-spacing: 0.02em;
  color: var(--text-muted);
  text-transform: none;
  padding: 8px 12px 4px;
  margin: 0;
}
.queue-group:first-child .queue-group-title { padding-top: 0; }
.queue-work-rows { display: block; width: 100%; }
.queue-empty {
  margin: 0;
  padding: 4px 12px 8px;
  font-size: 12px;
  color: var(--text-muted);
}
.queue-row {
  display: flex;
  align-items: center;
  gap: 8px;
  width: 100%;
  height: 32px;
  padding: 0 12px;
  border: 0;
  background: transparent;
  color: var(--text);
  font-size: 13px;
  font-weight: 500;
  text-align: left;
  border-radius: 0;
  cursor: pointer;
}
.queue-row.queue-saved { padding-left: 24px; }
.queue-row:hover { background: var(--surface-subtle); }
.queue-row.is-selected {
  background: var(--surface-subtle);
  box-shadow: inset 3px 0 0 var(--action);
  font-weight: 650;
}
.queue-row:focus-visible { outline: 2px solid var(--focus); outline-offset: -2px; }
.queue-label { flex: 1; min-width: 0; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.queue-count { flex: 0 0 auto; font-size: 12px; color: var(--text-muted); font-weight: 500; }
.tickets-main { min-width: 0; }
.tickets-toolbar {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  align-items: center;
  margin: 0 0 12px;
  min-height: var(--control-h);
}
.tickets-toolbar .toolbar-sort {
  margin: 0;
  display: flex;
  align-items: center;
  gap: 6px;
}
.tickets-toolbar .toolbar-sort select {
  width: auto;
  min-width: 168px;
  min-height: var(--control-h);
  margin: 0;
}
.tickets-toolbar .sort-dir-btn {
  width: var(--control-h);
  min-width: var(--control-h);
  padding: 0;
  flex: 0 0 auto;
  font-size: 16px;
  line-height: 1;
}
.bulk-bar {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  align-items: center;
  margin: 0 0 12px;
  padding: 8px 0;
  border: 0;
  border-bottom: 1px solid var(--border);
  background: transparent;
  border-radius: 0;
  min-height: var(--control-h);
}
.bulk-bar select, .bulk-bar input { width: auto; min-height: var(--control-h); }

@media (max-width: 1439px) {
  .tickets-workspace {
    grid-template-columns: 1fr;
    gap: 16px;
  }
  .queue-rail {
    width: 100%;
    display: flex;
    flex-direction: column;
    align-items: stretch;
    gap: 8px;
    border-right: 0;
    padding: 0;
  }
  .queue-group + .queue-group {
    margin-top: 0;
    padding-top: 8px;
  }
  .queue-group-title { padding: 0 0 4px; }
  .queue-empty { padding: 0 0 0; }
  .queue-work-rows {
    display: flex;
    flex-wrap: wrap;
    gap: 6px;
  }
  .queue-work-rows .queue-row {
    width: auto;
    height: 28px;
    padding: 0 8px;
    border: 1px solid var(--border);
    border-radius: 6px;
    background: var(--surface);
    box-shadow: none;
  }
  .queue-row.queue-saved { padding-left: 8px; }
  .queue-row.is-selected {
    background: var(--surface-subtle);
    color: var(--action);
    box-shadow: inset 0 -2px 0 var(--action);
    border-color: var(--border-strong);
  }
  .queue-row.is-selected .queue-count { color: var(--text-muted); }
}

.ticket-workspace {
  display: grid;
  grid-template-columns: minmax(0, 7fr) minmax(240px, 3fr);
  gap: 24px;
  align-items: start;
  width: 100%;
}
.ticket-main { min-width: 0; max-width: 100%; overflow-x: auto; }
.ticket-side { min-width: 0; max-width: 100%; }
.ticket-workspace .ticket-head { display: block; }
.ticket-heading { margin: 0 0 8px; }
.ticket-num { display: block; font-size: 12px; font-weight: 650; color: var(--text-muted); margin: 0 0 2px; }
.ticket-workspace .ticket-head h2 {
  margin: 0;
  font-size: 22px;
  font-weight: 650;
  line-height: 1.25;
  color: var(--text);
  overflow-wrap: anywhere;
}
.ticket-state {
  display: flex;
  flex-wrap: wrap;
  gap: 8px 12px;
  align-items: center;
  font-size: 13px;
  color: var(--text);
  margin: 0 0 12px;
}
.ticket-head-actions {
  display: inline-flex;
  flex-wrap: wrap;
  gap: 6px;
  align-items: center;
}
.ticket-action-btn {
  min-height: 28px;
  padding: 0 10px;
  font-size: 12px;
  font-weight: 650;
  border-color: var(--border-strong);
  color: var(--action);
}
.ticket-dispose-btn {
  font-weight: 600;
  color: var(--text-secondary);
}
.ticket-state .status-control { margin: 0; display: flex; align-items: center; position: relative; }
.ticket-status-native {
  display: none !important;
}
.ticket-status-btn {
  min-height: var(--control-h);
  padding: 0 10px;
  font-weight: 650;
}
.ticket-state .due-warn { color: var(--danger); font-weight: 650; }
.ticket-wf {
  margin: -4px 0 12px;
  font-size: 13px;
  color: var(--text-muted);
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 8px;
}
.ticket-wf .ghost-button { min-height: 28px; padding: 0 8px; font-size: 12px; }
.ticket-insights {
  margin: 0 0 8px;
  padding: 4px 0 0;
  border-top: 1px solid var(--border);
}
.ticket-insights summary {
  cursor: pointer;
  font-size: 12px;
  font-weight: 500;
  color: var(--text-muted);
}
.ticket-insights ul { margin: 8px 0 0; padding-left: 18px; font-size: 13px; color: var(--text-muted); }
.ticket-side .side-sec {
  margin: 0 0 24px;
  padding: 0 0 16px;
  border-bottom: 1px solid var(--border);
}
.ticket-side .side-sec:last-of-type { border-bottom: 0; margin-bottom: 0; padding-bottom: 0; }
.ticket-side .side-sec h3 {
  margin: 0 0 8px;
  font-size: 13px;
  font-weight: 650;
  color: var(--text-muted);
}
.ticket-side .cust-name { font-size: 14px; font-weight: 650; color: var(--text); }
.ticket-side .cust-co { font-size: 13px; margin: 2px 0 6px; }
.ticket-side .cust-co a { color: var(--text); font-weight: 650; text-decoration: none; }
.ticket-side .cust-co a:hover { text-decoration: underline; }
.ticket-side .sum-lab { font-size: 12px; color: var(--text-muted); margin: 8px 0 2px; }
.ticket-side .sum-val { font-size: 14px; color: var(--text); }
.ticket-side .ai-sum-head {
  display: flex;
  align-items: baseline;
  justify-content: space-between;
  gap: 8px;
  margin-bottom: 6px;
}
.ticket-side .ai-sum-head h3 { margin: 0; }
.ticket-side .ai-sum-actions { display: flex; gap: 10px; flex-shrink: 0; align-items: center; }
.ticket-side .ai-sum-actions .ghost-button { padding: 2px 10px; font-size: 12px; }
.ticket-side .ai-sum-block { margin: 0 0 8px; }
.ticket-side .ai-sum-body { white-space: pre-wrap; font-size: 13px; line-height: 1.4; }
.ticket-side .ai-sum-bullets {
  margin: 2px 0 0;
  padding-left: 1.15em;
  font-size: 13px;
  line-height: 1.35;
}
.ticket-side .ai-sum-bullets li { margin: 0 0 3px; }
.ticket-side .ai-sum-hist { margin-top: 8px; }
.ticket-side .ai-rev-list { margin: 6px 0 0; padding-left: 1.1em; }
.ticket-side .ai-rev-body { white-space: pre-wrap; margin-top: 2px; }
.ticket-side .ai-rev-list { list-style: none; margin: 6px 0 0; padding: 0; }
.ticket-side .ai-rev-list li { padding: 6px 0; border-bottom: 1px solid var(--border); font-size: 12px; }
.compose-ai-draft-hint { margin: 0 0 6px; font-size: 12px; color: var(--text-muted); }
.ticket-side .tag-list { display: flex; flex-wrap: wrap; gap: 6px; }
.ticket-side .tag-chip {
  display: inline-flex;
  align-items: center;
  height: 22px;
  padding: 0 8px;
  border: 1px solid var(--border);
  border-radius: 6px;
  background: var(--surface-subtle);
  font-size: 12px;
  color: var(--text-secondary);
}
.ticket-activity { margin-top: 24px; border-top: 1px solid var(--border); padding-top: 12px; }
.ticket-activity summary { cursor: pointer; font-size: 13px; font-weight: 650; color: var(--text-secondary); }
.ticket-activity .history { margin: 8px 0 0; padding: 0; list-style: none; }
.ticket-activity .history li { padding: 6px 0; border-bottom: 1px solid var(--border); font-size: 13px; color: var(--text); }
.ticket-activity .history .when { font-size: 12px; color: var(--text-muted); margin-top: 2px; }
.msg-atts { margin: 8px 0 0; padding: 0; list-style: none; font-size: 12px; }
.msg-atts li { margin: 2px 0; }
.follow-compact { display: flex; flex-wrap: wrap; gap: 8px; align-items: center; margin-top: 8px; }
.follow-compact input[type=date] {
  box-sizing: border-box;
  height: var(--control-h);
  min-height: var(--control-h);
  padding: 0 10px;
  border: 1px solid var(--border);
  border-radius: var(--radius);
}
.conn-line {
  display: flex;
  flex-wrap: wrap;
  align-items: baseline;
  gap: 6px;
  font-size: 13px;
  margin: 0 0 8px;
}
.conn-line .sum-lab { margin: 0; }
.conn-line .sum-val { font-size: 13px; }
.text-action {
  border: 0;
  background: none;
  padding: 0;
  min-height: 0;
  font: inherit;
  font-size: 13px;
  font-weight: 650;
  color: var(--text);
  cursor: pointer;
  text-decoration: none;
}
.text-action:hover { text-decoration: underline; }
.ticket-side .side-edit { margin-top: 4px; }
.ticket-side .side-edit .ghost-button {
  width: auto;
  min-height: 32px;
  padding: 0 10px;
  font-weight: 500;
}
.work-note {
  width: 100%;
  background: transparent;
  border: 1px solid var(--msg-note-border, #e6c84a);
  border-radius: 6px;
  padding: 10px 12px;
}
.work-note .note-head { font-size: 13px; font-weight: 650; color: var(--text); }
.work-note .hint { margin: 2px 0 8px; }
.work-note-actions { display: flex; justify-content: flex-end; gap: 8px; margin-top: 8px; }
.visually-hidden {
  position: absolute;
  width: 1px;
  height: 1px;
  overflow: hidden;
  clip: rect(0 0 0 0);
}
.ui-menu-item:focus-visible {
  outline: 2px solid var(--focus);
  outline-offset: -2px;
}
.ui-menu-item.is-current { font-weight: 650; }
.edit-sec { margin: 0 0 20px; }
.edit-sec h3 { margin: 0 0 10px; font-size: 13px; font-weight: 650; color: var(--text-muted); }

@media (max-width: 1100px) {
  .ticket-workspace { grid-template-columns: 1fr; gap: 24px; }
}